Shipping Policy
Shipping Policy
Thank you for shopping with us at Vinea. We aim to provide you with a smooth and seamless shopping experience. Below you will find information regarding our shipping policies, including processing times, delivery options, and more. If you have any questions, please feel free to contact us.
1. Order Processing Time
- All orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
- Orders placed after [cut-off time, e.g., 3:00 PM] will be processed the following business day.
- You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Methods and Delivery Times
We offer several shipping options to cater to your needs. Delivery times are estimates and may vary based on your location, weather conditions, and other factors.
- Standard Shipping: Delivery in 3–7 business days
- Expedited Shipping: Delivery in 2–3 business days
- Express Shipping: Delivery in 1–2 business days
- International Shipping: Delivery in 7–15 business days, depending on your location (customs delays may apply)
Note: Business days are Monday through Friday, excluding weekends and public holidays.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight and size of your order and the destination address.
- Free Standard Shipping: On orders over $[amount] within [Country/Region].
- Flat Rate Shipping: For orders under $[amount], a flat rate shipping fee of $[amount] will apply.
You will be able to review your shipping options and costs during the checkout process before completing your purchase.
4. International Shipping
We proudly offer international shipping to the following countries: [list of countries]. International shipping rates will vary depending on the destination, and you will see the shipping cost at checkout.
Please note:
- International shipments may be subject to customs duties, taxes, and fees that are the responsibility of the customer.
- Delivery times for international orders may vary due to customs processing times.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.
If your tracking number indicates that your package is delayed or lost, please reach out to us so we can assist in resolving the issue.
6. Missing, Damaged, or Lost Packages
We make every effort to ensure that your order is packed securely and shipped promptly. However, in the rare case that your order is missing or damaged, please contact us within [X] business days of receiving your shipment.
- Missing or Lost Packages: If your tracking number indicates that your package is lost, please reach out to us immediately.
- Damaged Packages: If your package arrives damaged, please take photos and contact us within [X] days of delivery so we can assist with a replacement or refund.
7. Address Accuracy
Please ensure that the shipping address provided during checkout is correct and complete. We are unable to make changes to the shipping address after the order has been placed. If a mistake is made, please contact us immediately, and we will do our best to assist before the order ships.
8. Order Cancellations
We process orders quickly to ensure timely shipping, so we are unable to cancel orders once they have been placed. Please double-check your order details, including the shipping address, before finalizing your purchase.
9. Returns and Exchanges
For information about our return and exchange policy, please visit our [Returns & Exchanges Policy page link].
10. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team:
- Email: [Customer Support Email]
- Phone: [Customer Support Phone Number]
- Business Hours: [Business Hours, e.g., Monday to Friday, 9:00 AM - 5:00 PM EST]
We are here to help and ensure your shopping experience with [Your Company Name] is as smooth as possible!